F.A.Q.
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Search our FAQ for answers to anything you might ask.
Basics
What is Nodeinfra?
Nodeinfra strives to provide the most reliable blockchain infrastructure services. Nodeinfra supports blockchain ecosystem's decentralization and provides secure infrastructure for blockchain companies to easily build their products.
What blockchains do you support?
We currently support three different blockchains. But, we are currently expanding our supported protocols. For all relevant information, please refer to our Supported Protocols page. For specific protocols yet to be offered, please contact us for more information.
How can I know what protocols Nodeinfra will support in the future?
We are constantly making an effort to add new protocols to expand our network. If you are interested, please contact us and we are happy to chat with you.
Where are Nodeinfra's servers located?
We are currently based in Seoul, South Korea. However, we offer variety of options when selecting region for your nodes to serve clients anywhere in the world and reduce latency. If you need any particular server location that we do not currently offer, please contact us and we will figure out a solution.
Nodes
What is a blockchain node?
Node is an individual database instance in a blockchain containing a copy of the full ledger of such a database, and capable of tracking, sending, getting info about transactions within such database and storing copies of the transactions confirmation. Nodes are used by developers for building blockchain-based applications.
Do you provide dedicated infrastructure development?
We provide custom solutions for enterprises, startups and developers. If you have an inquiry about custom infrastructure development, please, contact us.
How do I deploy a node?
Thank you for your interest in Nodeinfra. If you want to deploy our nodes, first sign up or consult our docs to get started. Upon your request, our team will be in touch with you to discuss pricing and deployment details.
Can I access archive data?
Yes, Nodeinfra provides access to archive data on dedicated nodes for blockchains we support.
What kind of analytics are available on the dashboard?
We provide a lot of valuable insights in a specific user dashboard. Nodeinfra dashboard is the user's personal page to check up on nodes' health and real-time performance. Please refer to Nodeinfra docs for more information.
Payment & Pricings
How much does it cost to deploy a node?
Each node differs on its prices depending on the hardware specs that the customer wants. Our support team will work with you to find the best pricing possible upon your request.
How does Nodeinfa process payments?
Upon your request, our support team will get in touch you regarding deployment and payment process. We accept variety of payment methods.
How can I request refund?
You can request refund within 48 hours of the final configuration. Our general policy is that upon cancelling, your node stays active until the end of the current billing cycle. If you would like a refund due to exceptional circumstances, reach out to support@nodeinfra.com and we can assist you.
Does Nodeinfra offer free trial of the nodes?
Unfortunately, we do not currently offer free trials. However, if you need free trials for specific reasons, please reach out to us, and we will assist you.
Troubleshooting
How can I talk to Nodeinfra representatives directly?
In case of any issues, please contact us. Our goal is to provide the best level of support 24/7 and resolve our customers’ issues as quickly as possible. Send us an email via nodeinfra@support.com.
My question isn't here, where can I get help?
Please, send us a message. Our customer support team will be glad to assist.